Effective date: 22 July 2026 · Version 4
Overview
This Cancellation Policy explains when and how you can cancel an application request (ticket) raised through the Avedan app, and how cancellation affects any fee you have paid. It should be read together with our Refund Policy.
When You Can Cancel
You may cancel an application request at any time before it has been successfully submitted to the relevant government portal. Once an application has been submitted, it cannot be cancelled through the app, as the submission has already taken effect on the government portal.
How to Cancel
To cancel a request, use the "Cancel Request" option against the relevant application ticket in the Avedan app. You may also contact support at swarajrajacharya888@gmail.com with your ticket ID if you are unable to cancel directly in the app.
Before Partner Acceptance
If you cancel a request before it has been accepted by a cafe partner or verified agent, the cancellation takes effect immediately and the platform fee you paid is fully refundable, in line with our Refund Policy.
After Partner Acceptance
If you cancel after a partner has accepted your request, refund eligibility depends on how far the partner has progressed:
If the partner has not yet paid the government application fee or begun filling the form, your platform fee is fully refundable. If the partner has already paid the government application fee to the portal on your behalf, that amount cannot be refunded through Avedan, as it was never collected or held by Avedan. Any recovery of that amount must be pursued directly with the government portal or with the partner, and Avedan will assist by sharing the partner's proof-of-payment record on request. Your platform fee remains refundable in this case. Once the application has been submitted to the government portal, the request can no longer be cancelled (see When You Can Cancel above).
Refunds on Cancellation
Where a cancellation entitles you to a refund of the platform fee under this Policy, the refund will be processed in accordance with our Refund Policy, including the applicable request window and processing time. The government application fee, where already paid, is addressed separately as described above and is not covered by Avedan's refund process.
Processing Time
Approved refunds arising from a cancellation are initiated within 1-2 business days and credited to your original payment method within the timeline set by your bank or payment provider (typically 5–7 business days, which is outside Avedan's control).
Contact
For questions about cancelling a request, contact us at:
Grievance Officer Name: Swaraj Acharya Address: [Gameri, Gadhriya Basti, Biswanath, Assam. Pin 784172] Email: swarajrajacharya888@gmail.com