Terms and Conditions

Introduction

Welcome to our platform. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions.

Our platform enables users to apply for various services such as government jobs, certificates, and other applications through authorized partners including cafés and agents. We act as a facilitation platform and do not guarantee approval of any application.

By continuing to use the platform, you confirm that you have read, understood, and agreed to these terms.

Eligibility

To use our services, you must:

• Be at least 18 years of age or meet the eligibility criteria for the specific service.
• Provide accurate and complete personal information.
• Use your own valid mobile number and identity.

We reserve the right to suspend or terminate accounts that provide false, misleading, or incomplete information.

Payments

Users may be required to pay a platform fee and/or application fee depending on the service.

• Platform fees are charged for facilitating the service and are non-refundable unless stated otherwise.
• Application fees may be fixed, free, or determined by the assigned partner.
• Any additional charges requested by partners must be communicated clearly to the user.

We are not responsible for payment disputes between users and third-party partners unless explicitly stated.

Liability

We act solely as a facilitation platform connecting users with service providers.

We are not responsible for:

• Rejection of applications by government or issuing authorities.
• Delays caused by partners, government systems, or external factors.
• Errors in user-provided information.

Our liability is limited to the amount paid as platform fees for the specific service.

Termination

We reserve the right to suspend or terminate user accounts without prior notice if:

• The user violates these Terms and Conditions.
• Fraudulent or suspicious activity is detected.
• Misuse of the platform is identified.

Users may also discontinue use of the platform at any time.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of the use of this platform shall be subject to the jurisdiction of the courts located in your operational region.

User Responsibilities

Users are responsible for:

• Providing accurate and up-to-date information.
• Uploading valid and legible documents.
• Responding to verification calls or requests.
• Ensuring timely cooperation with assigned partners.

Failure to comply may result in delays, rejection, or cancellation of the application.

Document Handling

Users may upload personal documents for processing applications.

• Documents are stored securely and used only for service-related purposes.
• Users must ensure that uploaded documents are genuine and belong to them or authorized family members.
• We do not modify user documents without consent.

Any misuse of documents may lead to account suspension and legal action.

Partner Obligations

Partners (cafés/agents) are responsible for:

• Accurately processing user applications.
• Maintaining confidentiality of user data.
• Communicating clearly regarding requirements and fees.

Partners are not allowed to misuse user information or charge unauthorized fees.

Partner SLA

Partners are expected to process assigned requests within a reasonable timeframe.

Delays may occur due to:

• Incomplete user information
• Government system downtime
• External dependencies

We may reassign tasks to alternate partners if delays exceed acceptable limits.

Partner Data Handling

Partners are granted limited access to user data strictly for service execution.

• Data must not be stored, shared, or reused outside the platform.
• Unauthorized use of data will result in immediate removal from the platform and possible legal action.

We monitor partner activity to ensure compliance with data protection standards.

Public Website Usage

Users accessing the public website must use it only for lawful purposes.

• Unauthorized access, scraping, or misuse of content is prohibited.
• Content provided on the website is for informational purposes only and may be updated without notice.

We reserve the right to restrict access to users who violate these conditions.