Terms and Conditions

Introduction

"Avedan" ("Avedan", "we", "our", or "us") is a technology platform operated by Swaraj Acharya, sole proprietor, trading as "Avedan" is a technology platform accessible through the Avedan Android application and the website avedan.in (together, the "Platform"). Avedan helps users discover government job vacancies, government services, and college/university admission and entrance exam information, and connects users who wish to apply for such opportunities with independent local cyber cafe and verified agents who assist with completing and submitting the relevant application on the user's behalf.

By creating an account, browsing the website, or using the Avedan app, you agree to be bound by these Terms & Conditions ("Terms"), our Privacy Policy, and our Refund Policy. If you do not agree, please do not use the Platform.

We may update these Terms from time to time. Continued use of the Platform after an update constitutes acceptance of the revised Terms.

Nature of Service / No Government Affiliation

Avedan is an independent, privately operated technology platform. Avedan is not a government body, department, ministry, public sector undertaking, or an entity authorized under the Common Services Centres (CSC) scheme or any similar government scheme, and is not affiliated with, endorsed by, or acting on behalf of the Union Public Service Commission, Staff Selection Commission, any State Public Service Commission, Railway Recruitment Board, any bank, university, or any other government or examination-conducting authority.

All job vacancy notices, exam notifications, eligibility criteria, and related information displayed on the Platform are compiled from publicly available official sources for the user's convenience only. Avedan makes reasonable efforts to keep this information accurate and current but does not guarantee its completeness or accuracy. Users are responsible for independently verifying all details against the relevant authority's official notification or portal before relying on them.

Avedan does not charge any fee for information that is freely available on an official government website. Where Avedan facilitates the actual application process through a cafe partner or verified agent, the fees charged are solely for that assistance, as described in the Payments section below.

Eligibility

The Platform is intended for use only by individuals who are 18 years of age or older. By creating an account, you confirm that you are at least 18 years old. Avedan relies on this self-declaration and does not independently verify age; Avedan is not liable for any consequence arising from a user misrepresenting their age. If Avedan becomes aware that an account belongs to a person under 18, we reserve the right to suspend or terminate that account without notice.

Users must provide accurate and complete information at all times and are solely responsible for the accuracy of any information or documents they upload.

Payments

(a) Platform Fee. Avedan charges a platform fee for each application ticket raised through the app. This fee varies depending on the complexity of the specific government jobs vacancy application form / educational institute's entrance exam form and is displayed to you before you make payment. The platform fee is collected by Avedan through its payment gateway.

(b) Government Application Fee. Where the job or exam you are applying for requires a separate government application/exam fee, that fee is paid directly to the relevant government portal by you or your chosen cafe partner or verified agent, on your behalf. Avedan does not collect, hold, or process this government fee or it's department fee, and adds no markup to it.

(c) Refunds. The platform fee is fully refundable (100%) where:

1. A technical failure on Avedan's part prevents your application from being processed;
2. You are charged more than once for the same application (duplicate charge);
3. You cancel your request within the cancellation window shown in the app;
4. Your assigned partner accepts your request but fails to complete or submit the application.

No refund of the platform fee — and no refund of any government application fee already paid — will be made once your application has been successfully submitted to the relevant government portal, including where your application is subsequently rejected, disqualified, or found ineligible due to incorrect, incomplete, or false information or documents supplied by you.

Full details of the refund process are set out in our separate Refund Policy.

Liability

Avedan facilitates access to information and connects users with independent partners; Avedan does not guarantee that any application will be accepted, that you will be shortlisted, selected, or admitted, or that any exam, admission, or recruitment process will proceed on any particular timeline. Avedan is not responsible for delays, errors, downtime, or changes caused by any government portal, examination body, or third party outside Avedan's control, including force majeure events.

To the maximum extent permitted by law, Avedan's total liability to you for any claim arising from your use of the Platform is limited to the amount of the platform fee you paid for the relevant application. Avedan is not liable for any indirect, incidental, or consequential loss, including loss of opportunity or employment.

Termination

Avedan may suspend or terminate a user's or partner's account, with or without notice, for reasons including but not limited to: breach of these Terms; providing fraudulent, false, or forged documents or identity information; and misuse of the Platform, including raising fake applications or abusive conduct toward partners, agents, or Avedan staff.

For partners specifically, grounds also include: repeated failure to meet Avedan's service standards, failed re-verification, collecting any payment from users outside the app, or submitting false proof of application completion.

You can close or delete your account from the Avedan platform in any time you want.

Grievance Redressal

In accordance with applicable Indian law, Avedan has designated a Grievance Officer to address user complaints:

Grievance Officer: Swaraj Acharya Address: [Gameri, Gadhriya Basti, Biswanath, Assam. Pin 784172]

We will acknowledge complaints within 48 hours of receipt and aim to resolve them within 30 days.

Governing Law

These Terms are governed by the laws of India. Subject to any statutory rights you may have, the courts at Guwahati, Assam shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or your use of the Platform.

User Responsibilities

You agree to: provide true, accurate, and complete information and documents; keep your account credentials confidential and secure; use the Platform only for lawful purposes; and not misrepresent your identity, eligibility, or qualifications in any application submitted through the Platform. You are responsible for reviewing the details of any application before it is submitted on your behalf.

Document Handling

Documents you upload to your Avedan document locker are stored so you can reuse them across future applications without re-uploading each time, and are shared with a your selected cafe partner or agent only for the specific application you request.

If you delete your Avedan account, all documents and personal information associated with your account will be deleted, except where Avedan is required to retain certain records — such as transaction records — for a limited period to comply with applicable tax, audit, or other legal obligations, in which case that data is retained only as long as legally required and used solely for that purpose.

Partner Obligations

Cafe partners and verified agents are independent service providers, not employees or agents of Avedan for any purpose beyond facilitating a user's application. Partners must complete Avedan's verification process — ID card, phone OTP verification, address proof, and an in-person visit — before onboarding, and may be subject to periodic re-verification.

Partners may access and act on a user's profile and documents only to the extent necessary to complete an assigned application, and may not permanently alter, delete, or take control of a user's profile data.

Partner SLA

Partners are expected to accept and act on assigned application requests within the timeframe communicated to them in the partner app. If a request is not accepted or is delayed beyond that timeframe, Avedan may reassign it to another available partner or escalate it to Avedan's support team, at Avedan's discretion, to help ensure the user's application is completed on time. Specific timeframes are set operationally within the app and may be updated by Avedan from time to time.

Partner Data Handling

Partners may access only the specific user documents and information required for an assigned application and must not store, copy, download, or use that data for any purpose outside completing that application. Partners must keep all user information confidential and may not share it with any third party. Any unauthorized use, storage, or disclosure of user data by a partner is a serious breach of these Terms and may result in immediate termination and further legal action.

Public Website Usage

The Avedan website (avedan.in) is provided for browsing government job vacancies, government service information, college and university admission details, entrance exam information, and checking your eligibility. No payments or application tickets can be raised on the website — to apply for a job or service and be connected with a cafe partner or verified agent, you must use the Avedan Android app. Content on the website is subject to the disclaimers in the Nature of Service section above.