Effective date: 18 April 2026 · Version 1
Introduction
We value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and share your information when you use our platform. By using our services, you agree to the collection and use of information in accordance with this policy.
Our platform enables users to apply for services such as government jobs, certificates, and other applications through authorized partners (cafés and agents).
Information Collection
We may collect the following types of information:
- Personal Information:
- Name, phone number, email address
- Date of birth, gender, address
- Government-issued IDs (such as Aadhaar, PAN, Voter ID)
- Documents:
- Educational certificates, identity proofs, income certificates, caste certificates, and other uploaded documents
- Usage Data:
- App activity, login timestamps, device information
- Verification Data:
- OTP verification logs and call-center verification records
You are responsible for ensuring that all information provided is accurate and belongs to you or authorized family members.
How We Use Information
We use your information to:
- Create and manage your account
- Process and submit applications on your behalf
- Assign tasks to cafés or agents
- Verify application details via call center or other methods
- Communicate updates, alerts, and notifications
- Improve platform performance and user experience
We do not use your personal data for unrelated purposes without your consent.
Data Sharing
We may share your information with:
- Authorized Partners (Cafés/Agents):
- Only the data necessary to complete your application
- Government or Issuing Authorities:
- As required for processing applications
- Internal Teams:
- For verification, support, and quality control
We do NOT sell your personal data to third parties.
All data sharing is limited, purpose-specific, and controlled.
Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure storage systems
- Access control for partners and staff
- Encryption where applicable
However, no system is completely secure. Users are advised to keep their login credentials confidential and report any suspicious activity immediately.
Data Retention
We retain your data only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
Users may request deletion of their data, subject to applicable legal and operational requirements.
User Rights
You have the right to:
- Access your personal data
- Update or correct inaccurate information
- Request deletion of your data (where applicable)
- Withdraw consent for certain data usage
Some requests may be limited if the data is required for ongoing services or legal compliance.
Partner Data Handling
Partners (cafés/agents) are given restricted access to user data strictly for service execution.
- They are not allowed to store, reuse, or share user data outside the platform
- Any misuse of data will result in immediate removal and possible legal action
We actively monitor partner activity to ensure compliance with data protection standards.
Public Website Usage
When using our public website:
- Only limited information (such as browsing data) may be collected
- Users must not attempt unauthorized access or misuse the platform
Content on the website is for informational purposes and may change without notice.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you may contact us through the support section of the app or official communication channels.
We will make reasonable efforts to respond to your queries in a timely manner.