Refund Policy

Overview

This Refund Policy explains when and how you can request a refund of the platform fee charged by Avedan for an application ticket raised through the Avedan app. It applies only to the platform fee collected by Avedan through our payment gateway. It does not apply to the separate government application/exam fee, which is not collected or held by Avedan (see Non-refundable Items below).

Eligible Refunds

You are entitled to a full (100%) refund of the platform fee in the following cases:

1. Technical failure — a failure on Avedan's part prevents your application from being processed.
2. Duplicate charge — you were charged more than once for the same application.
3. Timely cancellation — you cancel your request within the cancellation window shown in the app before a partner has started work on it.
4. Partner non-performance — your assigned cafe partner or verified agent accepts your request but fails to complete or submit the application.

Non-refundable Items

The platform fee is not refundable once your application has been successfully submitted to the relevant government portal, including where the application is later rejected, disqualified, or found ineligible due to incorrect, incomplete, or false information or documents supplied by you.

The government application/exam fee is not collected, held, or processed by Avedan — it is paid directly to the government portal by you or your chosen cafe partner/agent on your behalf. Because this amount never passes through Avedan's payment gateway, Avedan cannot process a refund of it. Any dispute regarding the government fee must be resolved directly with the relevant government portal or, where the fee was paid by a partner on your behalf, with that partner — you may also raise such a dispute with Avedan support, and we will assist by reviewing the partner's proof-of-payment record.

Request Window

To be eligible under points 1–3 above, you must submit your refund request within 7 days of the relevant charge or of the cancellation window closing. Requests under point 4 (partner non-performance) may be raised as soon as the non-performance is evident, and no later than 7 days after the assigned timeframe lapsed.

To request a refund: use the "Request Refund" option against the relevant application ticket in the Avedan app, or email us at swarajrajacharya888@gmail.com with your account details and ticket/transaction ID. We may ask for supporting information to verify your claim.

Processing Time

Approved refunds are initiated within 3 business days of approval and credited to your original payment method within the timeline specified by your bank or payment provider (typically 5–7 business days, which is outside Avedan's control).

Payment Failures and Reversals

If a payment fails after the amount has been debited from your account but the transaction is not confirmed in the Avedan app, the amount is typically auto-reversed by your bank or payment gateway within 5–7 business days. If it is not reversed within this period, contact us with your transaction reference and we will investigate with our payment gateway partner.

Contact

For refund-related questions or disputes, contact us at:

Grievance Officer Name: Swaraj Acharya Address: [Gameri, Gadhriya Basti, Biswanath, Assam. Pin 784172] Email: swarajrajacharya888@gmail.com